SHIPPING & RETURNS

Shipping

At Orélini, we know how it feels — when you find the perfect piece, you want it fast and flawless. That’s why we ship your jewelry quickly and carefully, straight from our studio to your door.

Fast. Reliable. No stress.

Your order is processed within 24 to 48 business hours. As soon as it’s on the way, you’ll get a tracking link to follow every step. We team up with trusted carriers to make sure your delivery is smooth, safe, and right on time — so you can shine, sooner.

Estimated delivery times

  • France & DOM (Guadeloupe, Guyane, and other countries) : 3–5 business days
  • Europe (EU countries + Switzerland) : 4–8 business days
  • North America (USA & Canada) : 4–8 business days

Delivery times may vary during holidays or busy periods.

Delivery fees & free shipping thresholds

We offer transparent, affordable shipping — with free delivery from:

  • France & DOM (Guadeloupe, Guyane, and other countries) : 5,90€ — Free shipping from 69€
  • Europe (EU countries + Switzerland) : 8,90€ — Free shipping from 69€
  • North America (USA & Canada) : $9,90— Free shipping from $89

💌 Got a question about your delivery? Drop us a line at contact@orelini.com

Returns & Refunds

We create jewelry you’ll want to wear every day. Because we focus on earrings and piercings, for hygiene and safety reasons, we can’t accept returns or exchanges once your order ships.

But don’t worry:
If your jewelry arrives damaged, or if there’s an error with your order, contact us within 48 hours of delivery. We’ll make it right — promise.

📩 Email us at contact@orelini.com with your order details. We’re here for you.

FAQ – Frequently Asked Questions

How long will it take to get my order?

We ship all orders within 24–48 business hours. Delivery usually takes 3 to 5 business days depending on your location. You’ll receive a tracking link by email once it’s on the way!

Can I return or exchange my earrings?

For hygiene reasons, we don’t accept returns or exchanges on earrings and piercings once they’ve been shipped. It’s all about keeping things safe and clean for everyone

What if my jewelry arrives damaged or there’s a mistake?

No worries — we’ll fix it! Just email us within 48 hours of receiving your order at contact@orelini.com, and we’ll make it right.

How do I track my order?

Once your order is shipped, we’ll send you a tracking link by email. You can follow your package in real time and get excited — it’s almost there